RETURN & REFUND POLICY
RETURN & REFUND POLICY
Customers satisfaction is our top priority. We do not offer return on change of mind. However If the item is faulty/damaged then we will happily offer an exchange or refund within 30 days of delivery.
When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant, which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging. Items are your responsibility until they reach us. The cost of returning the items to us is your responsibility.
Please be aware that we are unable to refund certain items due to hygiene reasons Accessories, Fancy dress costumes, Lingerie, Body Jewellery, Bikinis and hosiery items cannot be returned, exchanged or refunded.
If you have any questions just email us at: lasty.kaypersonalizeditems@gmail.com
When Returning an item: Please enclose your order details, reason for return whether exchange or refund in the following address.
Privacy Policy
Welcome to Lasty.Kay Personalized Items Privacy Policy.
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What type of information do you collect?
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Please read carefully
Lasty.Kay Personalized Items cares deeply about the privacy of its visitors. To that end, this Privacy Policy (“Privacy Policy”) describes how Lasty.Kay Personalized Items., together with its affiliated partner's (“Wix),
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
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How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address].
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Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [lasty,kaypersonalizeditemsltd@gmail.com] or send us mail to: [60 Queen Mary Road S2 1HQ].